Confirmation the registration and activation code is not being used to activate software on another machine. if you purchased a restricted feature license and want to upgrade). The version of the software you are attempting to register (see Help -> About).Ħ. If you have previously purchased a license (registered) to use one of the NCH Software applications, discounted pricing is available to: Upgrade to the most recent version of the software you previously purchased. Details of any error message being displayed.ĥ. A full copy and paste of the registration and activation code you received including name, location, ID and key (copy and paste directly from the email we sent you).Ĥ. The name of the software you are attempting to useģ. If this is the case and you have not yet downloaded or cannot find the program you purchased, just download it again using the links at If you have checked you are not doing any of the above and this problem persists, please complete the form here. you are trying to activate only the software that you purchased and not any other program (this is an easy mistake to make). We do not keep copies of older version software because the cost we would need to charge you for the service exceeds the upgrade cost.Ħ. After this time, to use a newer version you must purchase an upgrade using Unfortunately, if you have not backed up the software you initially purchase, you cannot revert back to the older version. There is a 6 month period of free upgrades beginning from the initial activation of your software. You are not trying to activate a newer version of the software using your old registration and activation code. Accounts and Billing If you have questions about a recent online purchase including discrepancies with billing please click on the above link and use the contact form. If this is the case please contact support using the form here.ĥ. Registration and Licensing Support For issues relating to your software license, see use the link on the bottom of the registration support page or click on the link above. You have not installed another instance of the software using the same key on a different computer (the key locks to the computer). 1 rated slideshow software used by millions. This often happens when you cut and paste information. Create photo & video slideshows fast using built in templates. There are no leading spaces before or after each line of information. Do not change any details of the Name or Location as these are locked to your registration.ģ. You have entered all details exactly as they are received (including name, and location case sensitive). If you need help with your software, then please use the Contact Technical Support link above to receive prompt. If this is the case, you must first activate your license serial number and obtain a registration code at 2. Problems when Purchasing or Attempting to Register Report a Bug or Defect New Feature Suggestions or Feedback Express Accounts Accounting Software Forum None of the above answers my question. You are not attempting to register your software using your 12-15 digit license serial number instead of a valid registration code in the format 5555555 - aaaaaaaa. REGSUPPORTFAQ: Registration code is not accepted Registration code is not acceptedġ.
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